International Students who are Studentsafe Medical and Travel Insurance policyholders have access to Sonder, an independent 24/7 safety and wellbeing service designed to provide immediate support whenever it is needed. Sonder is provided as an additional benefit and does not form part of the Studentsafe Inbound insurance policy. Any use of Sonder's services will not affect the benefits, limits, or claims available under the student’s insurance policy.
Sonder
24/7 Safety and Wellbeing Support for Studentsafe Policyholders
What is Sonder?
Sonder is a dedicated safety and wellbeing service that connects students with expert support at the touch of a button, 24 hours a day, 7 days a week. Whether students need help with a medical concern, mental health support, personal safety issue, or simply guidance on what to do next, Sonder provides access to trained professionals who can help.
Sonder takes a holistic approach to wellbeing, ensuring students receive the most appropriate support for their situation, no matter how big or small the issue may be.
Key Features and Benefits - 24/7 Expert Support
Students can contact Sonder at any time through the app or by phone to speak with nurses, wellbeing professionals, or other trained support team members. All conversations are confidential, nothing is shared with the University/ Polytechnic. Sonder is here for you, in your language, whenever you need support.
Call the Sonder Support Centre, available 24/7 on: 0800 447 444
Watch the Sonder overview video below
How does Sonder support International Students?
Studying overseas can be exciting but also challenging. International students may experience unfamiliar healthcare systems, cultural differences, safety concerns, or feelings of isolation. Sonder provides reassurance that help is always available, day or night, through a single, easy-to-use app.
The support team is trained in mental health first aid and complex problem-solving, helping students work through issues ranging from medical concerns and mental wellbeing to personal safety and everyday challenges. No issue is considered too big or too small.
The Sonder Team is available at the touch of a button through chatting or calling in.
The best thing to do is download it and see for yourselves!
Download the Sonder app
Access to Sonder's safety, mental health and wellbeing features is available to Studentsafe Medical and Travel Insurance policyholders.
We have put together these instructions on how to download the app and activate your account. For registration or log in support, please reach out to: hello@sonder.io
Sonder is an independent service and is not part of the Studentsafe Inbound insurance policy.
To access Sonder, you need to be 18 years of age or older.
Using Sonder does not impact any insurance claims or policy benefit limits.
Sonder is an independent and confidential service. All interactions are private and are not shared with the education provider. If Sonder can’t support needs directly, they will guide the student to trusted external services that are appropriate for their situation. You can learn more about privacy when downloading the app.
One app. One support network. Human help, every minute of the day. With Sonder, international students have access to trusted support whenever they need it, helping them feel safer, healthier and more confident throughout their study journey.
Learn more
Additional activation guides
Sonder benefits flyer
Sonder fast facts
Frequently asked questions
General
Sonder is a 24/7 medical, mental health and safety support service. It’s supported by registered nurses and mental health professionals who can help you take care of your health and get support whenever you need it.
No, the Sonder service is included at no extra cost with your Studentsafe Inbound insurance policy.
Sonder is a 24/7 medical, mental health and safety support service, delivered by qualified health and safety professionals, including registered nurses and mental health clinicians. The service supports individuals with everything from general health and safety questions to critical incidents.
Sonder also offers a comprehensive library of health resources and self-assessments, featuring practical advice on nutrition, sleep, mindfulness, and physical activity, including guided exercise videos.
Sonder delivers 24/7 care through Support Centres based in Auckland, London and Sydney, and is staffed by a dedicated team of support coordinators, nurses, doctors, midwives, emergency responders, mental health clinicians and social workers. Your first point of contact will be a support coordinator, who will take the time to understand your needs and connect you with the most appropriate support within our network.
The Sonder Support Centre is a multidisciplinary team of various clinical professionals ranging from mental health first aiders, through to emergency nurses and doctors.
Access
You can download the Sonder app on your Apple or Android device via the App Store or Google Play.
Note for Chinese students using Android devices:
If you experience any issues downloading the app, you may need to update the country or region settings of your Google Play Store.
After downloading the app, you’ll need to enter your registered university/education provider email address.
If you are having issues accessing Sonder, email hello@sonder.io, and provide your Student ID number, along with your university/education provider email address and full name.
General Support
Sonder provides tailored guidance across safety, mental health and medical needs, ensuring the right support at the right time. Where additional care is required, Sonder connects users to trusted external providers through validated referral pathways.
No. Sonder doesn’t replace your GP. While you can access medical advice through Sonder 24/7, there may be times when a Sonder nurse recommends you visit your local GP, emergency services, or another healthcare provider. Sonder’s role is to make sure you receive the right care at the right time.
No. Sonder does not replace calling 111 in an emergency. If you’re in immediate danger or need urgent medical attention, you should always call 111 first. Sonder can guide you before or after you contact emergency services and provide support if you’re unsure whether your situation requires an emergency response.
Students under 18 can use Sonder if a parent or guardian agrees. Their contact details can be added in the app. Usually, parents or guardians must give consent for medical care, but in some cases Sonder’s medical team may decide the student can give their own consent.
Learn more at sonder.io/ legal/#minor-policy
You can message or call nurses, midwives, and emergency service professionals 24/7. If you need to, you can also upload a photo to help show what’s going on.
Safety features
This feature helps you get home safely. Just enter your destination, and Sonder will keep an eye on your journey from A to B. If you go off your route, Sonder will check in with you. If you ever feel unsafe, you can quickly tap in the app to talk to someone right away. Perfect for travelling home at night or somewhere unfamiliar.
Check on Me lets you set a time for Sonder to check that you’re safe. It’s great for when you’re meeting someone new, like on a first date or when buying something from someone online.
Sonder will keep trying to contact you through the app, text, or phone call until they know you’re safe. If they can’t confirm your safety, a Sonder responder may be sent to your last known location to check on you in person.
Sonder keeps an eye on events and hazards around you to help keep you safe. You’ll get helpful alerts if something nearby could pose a risk. To stay informed, make sure your location settings are on. You can easily manage or turn off notifications in the settings tab whenever you like.
Confidentiality
Sonder is a private and confidential source of support. Sonder is certified by the International Organisation for Standardisation (ISO) and accredited with the Australian Council on Healthcare Standards (ACHS). Protecting members’ privacy is always a priority, except where required by law. If Sonder believes a person may be at risk of harm, it has a duty to report this to help keep everyone safe.
Sharing your location helps Sonder provide the right support when you need it, from sending alerts about nearby events to guiding you to help in an emergency.
Your location information is only ever shared with emergency services or when required by law to keep you safe.
Sonder is an independent and confidential service and does not disclose information back to your education provider. There may be instances if and when a student provides consent to inform their university/education provider of an incident.