Data protection

Since the protection of your personal data is important to us, particularly in connection to the preservation of your right to privacy in the processing and use of this information, AWP P&C S.A. (Suisse) commits itself to comply with the following points:

1. General and scope of application
The following information and details are intended to inform you about how we handle your personal data. In order to provide our service(s), we process your personal data in accordance with the Swiss Data Protection Act (DPA) and - where applicable - the European General Data Protection Regulation (GDPR).

This Privacy Policy applies to all Allianz Partners websites, applications, products, services and contracts, unless a separate or different privacy policy is stated for them, and regardless of how you access or use them (including access via mobile devices).

If you disclose personal data of other persons to us (e.g. data of family members, co-insured persons or other relevant third parties), please refer them to this privacy policy or provide it to them.


2. Who is responsible for processing your personal data and whom can you contact in this regard?
Responsible for the processing of your personal data in accordance with applicable data protection laws and regulations is:
AWP P&C S.A., Saint-Ouen (Paris), Wallisellen (Switzerland) branch, hereinafter also referred to as "AWP Switzerland" or "we".

If you have any questions about the processing of your personal data or wish to exercise any rights to which you are entitled, you can contact us by e-mail or by post as follows:

AWP Switzerland
Data Privacy
Richtiplatz 1
8304 Wallisellen, Switzerland


3. What personal data do we process?
Depending on the situation or contractual relationship, we process various categories of personal data about you that we have either received from you or have been provided to us by third parties, that we obtain from public sources or that arise from the performance of the contract. The most important categories of personal data are as follows:

  • Personal and contact details (first name/last name, address, telephone number, email address and other contact details if applicable, gender, date of birth, marital status, language preference, nationality, relationship to other persons and/or companies or other third parties if applicable).
  • Data on the customer or contractual relationship (application data such as information on the insured risks, co-insured persons, beneficiaries, previous insurers, previous claims history, relationships with third parties involved; data on customer activities such as data on the conclusion of the contract, processing of the contract or provision of benefits, claims, customer contacts, participation in competitions).
  • Payment information and payment connection data (e.g. account holder, account number / IBAN, credit card number, credit card holder).
  • Health data and/or other personal data requiring special protection (e.g. in the context of claims processing, medical reports and certificates, incl. diagnoses, clarification reports, receipts for invoices for medical costs, data concerning injured third parties).
  • Other data that we are required or authorised by law to collect and process and that we require for your authentication, identification or to verify the data we collect (e.g. compliance with or verification of sanctions regulations).
  • Technical data (when visiting our website or using apps, e.g. IP address, cookies, logs in which the use of our systems is recorded and other technical identification data).


4. For what purposes and on what legal basis are your personal data processed?
We process your personal data in accordance with the legal requirements for the purposes described below:

  • Establishment, administration, implementation and settlement of contractual relationships (e.g. for the purpose of customer advice and support, risk assessment, credit assessment, contract administration and adjustment, collection of premiums or contributions, claims processing, benefit payments, surveys on customer satisfaction in connection with the contractual service).
  • Safeguarding our legitimate interests or those of third parties e.g. to detect fraudulent activities, for market research and other marketing purposes, to improve / redevelop products and services or operations, to evaluate customer relationships to optimise contracts, for internal training and quality assurance (e.g. recorded telephone calls), for security purposes and access controls, to conduct customer satisfaction surveys.
  • Adherence to laws, directives and recommendations of authorities and internal regulations ("Compliance").

We process your personal data on the following legal basis:

  • Initiation or execution of a contract.
  • Legitimate interest in data processing, i.e. in particular in order to pursue the purposes and related objectives described above and to be able to implement appropriate measures.
  • Legal foundations.
  • Consent, if required.


5. To which recipients do we pass on your personal data, if any?
Your personal data may be disclosed to the following categories of third parties, either in their capacity as data controllers or as processors acting on our behalf, in order to fulfil the purposes indicated above.

The following are disclosed to the data processors: Allianz Group companies, insurance intermediaries, brokers, ceding companies, reinsurers, doctors, cooperation and contract partners (e.g. in the case of group insurance contracts), service providers in the areas of claims processing, IT services, logistics, printing services, debt collection, marketing and - insofar as we are legally obliged or entitled to do so or this appears necessary to protect our interests - government bodies such as offices, authorities, courts.


6. Does data transfer take place abroad?

As stated under 5, data may also be transferred to other offices or third parties. These may not only be located in Switzerland. Your data may therefore be processed both in Europe and in non-European countries such as India or the USA, but in exceptional cases in any country in the world. 


If a recipient is located in a country without adequate legal data protection, we contractually oblige the recipient to comply with the applicable data protection (for this purpose, we use the revised standard contractual clauses of the European Commission, which can be accessed here:, unless the recipient is already subject to a legally recognised set of rules to ensure data protection and we cannot rely on an exemption provision. An exception may apply in particular in the case of legal proceedings abroad, but also in cases of overriding public interests or if the performance of a contract requires such disclosure, if you have consented or if it is a matter of data that you have made generally accessible and you have not objected to its processing.


7. How long do we process or retain your personal data?
We process your data for as long as our processing purposes, the statutory retention periods, contractual provisions and our legitimate interests in processing for documentation and evidence purposes require or storage is technically necessary. In the absence of other information on the respective retention and processing period of a specific category of data, we generally retain your personal data for up to 10 years, unless a longer retention period is provided for by law. If there are no legal or contractual obligations to the contrary, we delete or anonymise your data after the retention or processing period has expired as part of our normal processes.


8. How do we protect your personal data?
We take reasonable security measures to maintain the confidentiality, integrity and availability of your personal data, to protect it against unauthorised or unlawful processing and to protect against the risks of loss, accidental alteration, unauthorised disclosure or access.


9. What rights do you have with regard to your personal data?
You have a right to information, correction, objection, restriction and deletion of your personal data and - where applicable - a right to data portability as well as a right of appeal to the competent data protection supervisory authority.

Furthermore, you have the right to object to the processing of your personal data for the purpose of direct marketing. If we process your personal data within the scope of legitimate interests, you can also object to the processing if there are reasons against the data processing based on your particular situation. If our processing is based on your consent, you have the right to revoke your consent. 

If you wish to exercise these rights, please contact our Privacy Team via the contact address given in 1. 

Please note that the exercise of these rights may result in us no longer being able to enter into or perform the contract or to offer or provide further services. We may also, in certain circumstances and in accordance with applicable law, refuse or only partially comply with such disclosure or refuse to correct or delete your personal data.

Last update: 11.09.2023.

By using this website, you confirm that you agree with the following terms of use. All services are non-binding and AWP P&C S.A. makes no guarantee whatsoever that the contents of this website are complete and accurate. Please read the insurance policies and General Terms and Conditions of Insurance (GTC) to find out about binding information.

AWP P&C S.A. reserves the right to change, add to or delete or cease publishing on a temporary or permanent basis parts of the website or the whole website service without giving specific notice.

Some links on the website will direct you to external third-party websites which are no longer under the control of AWP P&C S.A. AWP P&C S.A. assumes no responsibility whatsoever for the accuracy, completeness or legality of linked content or any offers, products or services contained therein

General information
When you visit our website, the following data regarding your browser is transferred to the web server where it is stored temporarily in a protocol file:

  • Browser type/version and operating system
  • Referrer URL (the source of a link to our website)
  • Pages/files retrieved
  • IP address of the computer sending the request
  • Date and time of the server request

This kind of data storage in server log files is required for technical reasons and to ensure the system remains secure. This data is analysed anonymously for statistical purposes and to improve the quality of our website only. We do not allocate this data to an identified or identifiable natural person nor do we commission third parties to allocate it on our behalf and no personal user profiles are created using this data.

This website uses cookies. Cookies are small text files which are stored on a user’s computer and in their browser and help optimise the usability of the website and collect statistical data regarding website usage. Website operators use the data collected by cookies to provide a more user-friendly, effective and secure service. Cookies allow website operators to identify the browser used by the user but do not contain any information which can identify the individual user. The user can disable cookies via the browser settings at any time to prevent them from being stored. However, please note that disabling cookies can negatively impact the usability and performance of certain functions on the website.

Google Analytics
This website uses Google Analytics, a web analysis service owned by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”). Google Analytics also uses cookies to analyse how our services are used. The cookies are used to collect information about the usage of our website (including your IP address), which is transferred to Google and stored. Please note that on our website, Google Analytics uses the extension code “gat._anonymizeIp();” to ensure that IP addresses are gathered anonymously (known as IP masking). Therefore, only a shortened version of your IP address is collected by Google on our instruction and this guarantees that the data is anonymised and cannot be traced to your personal identity. This means that your IP addresses is shortened by Google beforehand within the member states of the European Union or other states belonging to the European Economic Area. The full IP address may be transferred to a Google server in the USA and shortened there, but this only happens in exceptional cases. Google has Privacy Shield certification and therefore agrees to comply with the Privacy Shield Framework released by the US Department of Commerce and concluded between the EU and the USA regarding the collection, use and storage of personal data from EU member states. Google will use the above-mentioned information on our behalf to analyse your usage of our website, generate reports on website activity for us and continue to provide us with services relating to website usage and the Internet. Google will not merge the IP address collected from your browser as part of the Google Analytics service with other data. Google will only transfer this data to third parties in accordance with applicable legal provisions or in relation to contract data processing.

You can prevent cookies from being saved via the settings in your Internet browser. However, please note that if you do this, you may not be able to use all of the functions of our website properly. You can also prevent Google from collecting data generated by cookies relating to your use of this website (including your IP address) and prevent it from processing this data by downloading and installing the browser plugin via this link:

You can access the Google Inc. privacy policy here:

Adobe Analytics
For the purpose of demand-oriented design and continuous optimisation of our pages, we use Adobe Analytics, a web analysis service of Adobe Systems Software Ireland Limited ( (4-6 Riverwalk, Citywest Business Campus, Dublin 24, Republic of Ireland; hereinafter "Adobe"). The information is used to evaluate the use of the website, to compile reports on website activity and to provide other services related to the use of the website and the Internet for the purposes of market research and the design of these Internet pages in line with requirements. This information may also be transferred to third parties if this is required by law or if third parties process this data on our behalf. Under no circumstances will your IP address be merged with other Adobe data. The IP addresses are anonymised so that an allocation is not possible (IP masking).

You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website.

Further information on data protection in connection with Adobe Analytics can be found here: