Due to the evolving nature and complexity of the situation and sanctions in Russia, along with the exclusions within our travel insurance products, Allianz Partners Australia will not be underwriting any new policies or extend current policies for travel to Russia from 28 April 2022.

The Australian Government has currently increased its advice level to ‘Do not travel’ to Russia due to the security environment and military conflict with Ukraine. This situation is evolving and subject to change. Please refer to the Smartraveller website for up to date Australian Government advice on Russia.

• If you entered into a policy or became eligible after 28 April, 2022, we will not provide any cover for travel to or claims arising within Russia.
• If you have any questions, would like to submit a claim for consideration or require further information please contact us on 1300 725 154.

• If you have not yet departed but have purchased a policy, please call as you may be eligible for a premium refund on 1300 725 154.
• If your pre-booked travel arrangements are cancelled, delayed or rescheduled as a result the situation in Russia and you have a travel insurance policy that provides coverage for delays or cancellation of travel arrangements you may be able to make a claim for cancellation or rearrangement of your journey (whichever is the lesser). Please refer to your Product Disclosure Statement or Credit Card Complementary Insurance Booklet for the terms, conditions, limits and exclusions that apply.
• We recommend you contact your travel agent or travel provider regarding the best option in altering your trip. Some travel providers may provide penalty free options to amend travel arrangements and we recommend you contact them for further details. Contact our Allianz Global Assistance Information Hotline on 1300 725 154 if you would like to clarify your policy entitlements.

As a provider of assistance services, it is always our priority to assist our customers where possible and within our ability to do so.

• Please consider your safety first and follow advice from local authorities.
• The Australian Government’s Department of Foreign Affairs and Trade has advised to register your whereabouts on the Department of Foreign Affairs and Trade’s registration portal for Australian citizens in Russia – see the ‘Safety’ section of the Smartraveller website for details on how to register.
• If your travel arrangements have been affected by this event, we firstly recommend contacting your travel agent or travel provider regarding the best option in altering your trip. Some travel providers may provide penalty free options to amend travel arrangements.
• If your pre-booked travel arrangements are cancelled, delayed or rescheduled as a result of the situation in Russia and you have a travel insurance policy that provides coverage for delays or cancellation of travel arrangements, depending on when you purchased your insurance or became eligible for the complimentary insurance policy, you may be able to claim for additional travel, accommodation and meal expenses.
• If your pre-booked travel arrangements are cancelled, delayed or rescheduled as a result of the situation in Russia and you have a travel insurance policy that provides coverage for delays or cancellation of travel arrangements, depending on when you purchased your insurance or became eligible for the complimentary insurance policy, you may be able to claim for additional travel, accommodation and meal expenses.
• Please note, our travel insurance products have General Exclusions that include an exclusion where your claim arises from any act of war or when payment would violate any applicable trade or economic sanctions, law or regulation. Please see the Product Disclosure Statement or Credit Card Complementary Insurance Booklet for full terms, conditions, limits and exclusions.
• Please refer to your Product Disclosure Statement or Credit Card Complementary Insurance Booklet for the terms, conditions, limits and exclusions that apply.
• If you have any queries about your policy benefits please contact our Allianz Global Assistance Information Hotline on 1300 725 154.
• Keep up to date on advice from travel providers by visiting their websites directly.
• Please keep yourself up to date with the advice issued by DFAT via its website smartraveller.gov.au. Always monitor the media and other sources about possible new security risks.

Keep all receipts for any additional transport, food or accommodation expenses you incur. If you are claiming cancellation or additional expenses you will need to submit documents showing what your original planned pre-paid arrangements were, along with any receipts and documents showing your new arrangements, and advice from the travel provider indicating the non-refundable portion of the journey.

Where possible, ensure any replacement accommodation and additional expenses are of a similar standard to that which you had planned and pre-paid.

Please note that any compensation and/or refunds you receive from a third party (e.g. airline) for transport, food or accommodation will be deducted if your claim is accepted.

Make your claim online at www.travelclaims.com.au

• If you have any general queries, please contact our Allianz Global Assistance Information Hotline on 1300 725 154.