Madrid/Paris, 17th November, 2022
Under the partnership extension, Iberia´s customers residing in thirteen European markets1 will be offered travel insurance solutions. 2 For residents of other countries, including in LATAM, travel protection solutions will soon be offered in 2023. Protection for trip cancellation, travel delays, missed connections, premium emergency medical benefits abroad, and for baggage, are some of the benefits included.
Starting this month, Allianz Partners will be providing its best-in-class roadside assistance (RSA) services and support to customers of Allianz Colombia as its sole RSA provider. Allianz Partners’ new operations in Colombia will focus on serving the whole country which includes the local regions around Bogota, Medellin, Bucaramanga and Cali. A dedicated call center to support customers will be based in Colombia, and more than 100 employees are set to be hired by 2023.
The travel protection products and services are offered while Iberia customers are booking their flight ticket on Iberia airline’s website, mobile app or via the Iberia call centers and are provided by Allianz Partners.
Commenting on the announcement, Jean-Marc Pailhol, Chief Officer for Global Strategic Partnerships and Board Member at Allianz Partners said: “We are very excited to extend our long-term partnership with Iberia for another three years and to develop globally-recognized travel protection solutions for Iberia´s customers, with features and covers that provide peace of mind for the new normal. This confirms our commitment to support leading carriers worldwide and demonstrates another important step in our position as a leading insurance partner to the airline industry.”
José Luis Tirador, Chief Sales Officer at Allianz Partners Spain adds: “We are very proud to continue to be the trusted insurance partner for Iberia. The partnership with Iberia goes back 16 years and confirms our strong and enduring collaboration. The new and extended offer will provide an easy and convenient customer experience and an added level of protection for travelers.”
Ignacio Valeros, Director of Revenue Management at Iberia, added, “Our objective is to offer a holistic experience to our clients, with all of the services that can accompany them through their flight journey. Our collaboration with Allianz Partners allows our clients to travel with ease, knowing that before or during the trip, they are protected by a trusted partner in Allianz Partners. Extending our collaboration is great news for our clients.”