Privacy statement

AP Solutions GmbH  ('AP Solutions') is an Irish registered Branch  of AP Solutions GmBH incorporated in Munich Germany. Protecting your privacy is a top priority for us. This notice explains how and what type of personal data will be collected, why it is collected, and with whom it is shared. Please read this notice carefully.

A data controller is the individual or legal person who controls the use of the data and is responsible for keeping it safe. The laws apply to personal data in both paper and electronic files. AP Solutions is the data controller as defined by relevant data protection laws and regulations.

Depending on the type of insurance product or service we provide to you, we will collect and process various types of personal data about you:

• Surname, first name
• Address
• Place of residence
• Date of birth
• Gender
• Telephone number
• Email address
• Vehicle details
• Credit/debit card and bank account details
• CCTV / video images (we may collect this if you visit one of our offices)
• Location / GPS information
• Flight / Ferry and travel plans
• Call recordings
• Medical information

some of which may be required for fraud detection purposes.

In the event we provide roadside assistance services where a hire car is provided, we will collect and process data relating to driving related convictions which may affect our ability to provide a hire car to you. 

We do not need your express consent to carry out the following:

• Claims or complaints handling;
• To administer debt recovery;
• Fraud prevention and detection;
• To meet any legal obligations (e.g. regulatory, tax, accounting and administrative obligations);
• To enhance, modify, personalise or otherwise improve our services / communications for the benefit of our customers;
• To enhance the security of our networks and information systems;
• To determine the effectiveness of promotional campaigns and advertising. 

We do need your express consent to better understand how people interact with our websites.

From time to time we may wish to inform you, or permit Allianz Group companies and selected third parties to inform you about products and services that we feel may be of interest to you, in accordance with your marketing preferences. However, we can only do this with your express, written consent or on the basis of legitimate interests. You can change your mind about this at any time by contacting us as set out below.

We will process personal data we receive about you from third parties such as our business partners, other insurers and fraud prevention agencies.

We will process your personal data where it is necessary for us to comply with our contractual obligations to you, or where we need to take pre-contractual steps at your request.

We will process your personal data where necessary for the purposes of our legitimate interests. 'Legitimate interests' means the interests of our company in conducting and managing our business to enable us to give you the best service/products and the best and most secure experience. For example, we may process your information to protect you against fraud when transacting on our website and to ensure that our websites and systems are secure. When we process your personal information for our legitimate interests, we make sure that we consider and balance any potential impact on you and your rights under data protection laws. Our legitimate business interests do not automatically override your interests. We will not use your personal data where our interests are overridden by the impact on you (unless we are required to do so by law).

Special category data is personal data which is regarded as more sensitive and so needs greater protection, such as medical records.

CCTV cameras are in operation at our offices for health and safety, prevention of crime and prevention of damage to our building and company assets. We may collect video recordings and still pictures which feature you if you are in the field of vision of our CCTV system. These images are only held for a period of ninety days.

We will ensure that your personal data is processed in a manner that is compatible with the purposes indicated above. 

For the reasons stated above, your personal data may be disclosed to the following parties who operate as third party data controllers depending on the services we provide to you.

• Other Allianz Group companies, industry governing bodies, regulations, fraud prevention agencies and claims databases, for fraud prevention purposes;
• The manufacturer of your vehicle and their franchised dealers, authorised repairers and vehicle recovery operators;
• Doctors and other health professionals concerning your medical conditions, in  the event of a medical emergency, or a personal accident;
• Airline companies in the event of a repatriation.

For the reasons stated above, we may also share your personal data with the following who act as data processors under our instruction:

• Other Allianz Group companies; 
• Experts such as technical consultants, lawyers and loss adjustors; 
• Repairers, taxi companies and car hire companies in the event of services being provided to you under our roadside assistance products; 
• Service companies to discharge  operations (claims, IT, postal, document management); and
• Advertisers and advertising networks to send you marketing communications, as permitted under local law and in accordance with your communication preferences. We do not share your personal data with non-affiliated third parties for marketing purposes without your permission.

Finally, we may share your personal data in the following instances:

• In the event of any contemplated or actual reorganisation, merger, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock (including in any insolvency or similar proceedings); and
• To meet any legal obligations if you make a complaint about the product or service we have provided to you.

Where permitted by applicable law or regulation, you have the right to:

• Access the personal data held about you and to learn the origin of the data,  the purposes and ends of the processing, the details of the data controller(s), the data processor(s) and the parties to whom the data may be disclosed;
• Withdraw your consent at any time where your personal data is processed with your consent;
• Update or correct our personal data so that it is always accurate;
• Delete your personal data from our records if it is no longer needed for the purposes indicated above;
• Restrict the processing of your personal data in certain circumstances, for example where you have contested the accuracy of your personal data, for the period enabling us to verify its accuracy;
• Obtain your personal data in an electronic format for you or for your new insurer;
• File a complaint with us and/or the Data Protection Commissioner.

You may exercise this right in the same manner as for your other rights indicated in the section above.

You have the right to object to us processing your personal data, or tell us to stop processing it (including for purposes of direct marketing). Once you have informed us of this request, we shall no longer process your personal data unless permitted by applicable laws and regulations.

You may exercise this right in the same manner as for your other rights indicated in 'What are your rights in respect to your personal data?' above.

We will retain your personal data for a maximum of ten years from the date our insurance relationship ends. If we are able to do so we will delete or anonymise certain areas of your personal data as soon as that information is no longer required for the purposes for which it was obtained.

We may use automoted decision making, including profiling, to detect fraud, and administer claims or complaints.

If you have any concerns regarding the decision reached, please let us know using the contact details set out below and we will arrange for a person to check the accuracy of the result.

We handle recorded calls securely and take appropriate technical and organisational security measures to protect the confidentiality, integrity and availability of your personal data, to protect it against unauthorised or unlawful processing and to protect it against the risk of loss, accidental alteration, unauthorised disclosure or access.

We use recognised security standards such as ISO 27001. However, security risks cannot generally be ruled out completely; certain residual risks are unavoidable. When recorded calls are transmitted, we protect them during transmission using suitable encryption mechanisms. However, we can only secure areas that are under our control.

We use cookies in order to provide you with a user-friendly, safe and effective website. By default, the cookie settings on this website are set to 'Allow all cookies'. If you continue, you consent to this. Please visit our Cookies Information page  if you want to learn more about our privacy and cookie policy. 

If you have any queries about how we use your personal data, you can contact us as follows:

• By post: Data Protection Officer, AP Solutions GmbH, 11b Joyce Way, Park West Business Campus, Dublin D12 C4V6
• By telephone: 01 602 7000
• By email: AzPIEDP@allianz.com

 We will need details of your name, email address, policy or other identification number (e.g. registration number) and the purpose of your request.

We regularly review this privacy notice. This privacy notice was last updated in September 2025.