You can also report any incident in-person directly to the respective Allianz Partners Compliance Team in the country where you live. Please check the local Allianz Partners website for contact details. You can find information about Allianz Partners Contacts worldwide here.
The above-listed channels are not intended for complaints that do not reflect an act of wrongdoing or a violation of external laws and regulations or internal corporate rules. Complaints relating to an insurance policy, or to any of our services, should be sent via the appropriate Corporate channel as displayed in your insurance policy terms & conditions.
Allianz Partners will investigate misconduct promptly and appropriately through trained personnel following appropriate procedures including a formal investigation process. The process of the assessment of the allegations disclosed in the whistleblowing report and investigation steps are defined in the AzP Investigation Protocol.
The submitted non-anonymous whistleblowing report will be processed and the appropriate confirmation will be provided to the whistleblower within 7 days.
The follow-up to the whistleblowing report with information regarding the actions taken by Allianz Partners will be provided within 3 months of confirmation date. In individual cases, especially when the reported concern is complex and requires intensive investigation, feedback will be provided after 6 months of the confirmation date. When the allegations are unsubstantiated or when the report is no longer applicable, the case (report) can be closed. In this case, the whistleblower must be informed in writing of the closure of the case.
You also have the right to report externally to competent local authorities if you prefer to.