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Products & solutions

The strength and uniqueness of our position within the Allianz Group lies in our ability to offer flexible, innovative solutions that go beyond traditional insurance. We have the flexibility and the local knowledge to tailor our offerings to the specific needs of our clients and their customers. These uniquely combined services are designed to add value at every stage; as single products, bundled combinations or modular add-ons that are seamlessly integrated into our clients’ business.

Our products and services are offered via our commercial brands: Allianz Automotive, Allianz Travel and Allianz Assistance . They each share an unwavering commitment to continuous innovation, geographical reach and a truly customer-centric approach. Our diverse services all have one thing in common, a core dedication of helping and protecting our customers, assisting them in their primary local languages or secondary language where required, anytime, anywhere

No matter if you’re an automotive OEM, importer, dealer, car rental and leasing company, tour operator, airline, travel agent, transport provider, broker, bank or insurance provider we will do our best to get to know you and how you work. We are happy to listen to your needs and wants, to customise a solution that enhances your work efficiency, brand image and customer relationship.

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We offer insurances to cover if a customer needs to cancel their trip for specified reasons. These can be combined with either our travel or supplementary insurances to provide coverage to customers from the moment they purchase their insurance to when they return from their trip.
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We offers a variety of different travel insurance packages covering from medical assistance only through to fully comprehensive covers

We can offer covers for:

  • Emergency medical expenses including repatriation
  • Hospital/confinement benefit
  • Cutting your trip short
  • Personal belongings (lost, theft, damage, delay)
  • Missed and delayed departures
  • Personal accident, personal liability and legal expenses

We can combine any of the above with cancellation insurance and/or speciality insurance. If you require a cover which is not listed above, please contact us to discuss your needs.

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Our supplementary insurance package is designed to complement an existing basic travel insurance. For example a customer may have medical and luggage coverage through their home insurance but not any additional covers. 

The additional covers we can offer include:

  • Hospital/confinement benefit
  • Cutting your trip short
  • Personal belongings (delay)
  • Missed and delayed departures
  • Personal accident, personal liability and legal expenses

We also include cover for the excess/deductible that is applicable to their existing travel insurance. 

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Our priority when it comes to providing our services is always the safety and wellbeing of our customers. We provide a professional and prompt service which may include recovery of the vehicle and arrangement of their onward travel

We place the quality of our assistance network at the heart of RSA services:

  • 24/7/365 Local call centres, assisting customers in primary local languages or secondary language where required.
  • Comprehensive network coverage throughout the Region.
  • Market leading, ETA, Help On the Phone and Repair on the Spot rates.
  • Full knowledge of local dealer setups and collaboration with local OEM and importers.
  • Fully able to provide B-Call, diagnostics, remote vehicle location and stolen vehicle tracking services to customers.
  • Service Activated Roadside Assistance (SARA) solutions and support available. 
  • End-to-end digitalisation fuels Connected Service Apps, giving the customer a high level of interaction and ensuring peace of mind during the assistance.
  • Customer Relationship Management (CRM) services are delivered by our professional, experienced and caring team of coordinators.
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Our warranty services offer financial peace of mind with easy-to-understand terms and conditions, claims management, underwriting expertise and ongoing customer and dealer support

Our branded warranty programs can build, maintain and extend your relationships with your customers to keep you at the front of their mind when they’re ready to make their next purchase. We take this relationship very seriously and like to think of ourselves as the ambassadors of your brand and the values it carries; we want your customers to be your customers “for life”.

We tailor our products to suit your individual business needs and can brand the product in your name, creating white label services where we work with you to grow and strengthen your warranty offering and aftersales portfolio.

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We provide bespoke branded service plans for OEM and importers, with regular payment schedules to remove customer uncertainty of paying for future servicing costs. 

The service cost for a Service Plan is fixed for its duration, meaning a customer is protected against inflation and any price increases that may happen in the future.

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Our tyre insurance package offers an effective way of protecting customers from unexpected repair costs and inconvenience.

Even the most careful driver can sustain damage to their tyres, whether from unexpected road defects or cuts and tears caused by sharp objects. If your tyres are damaged, either accidentally or by a malicious act, our product provides you with the protection and convenience you need during such an emergency.

Our tyre insurance cover can be tailored to include:

  • All car tyres, including the spare
  • Run-flat tyres
  • Winter/Summer tyres
  • Accidental damage and punctures
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Also known as Missed event insurance. This provides cover when a customer is unable to attend an event for specified reasons. We reimburse the customer for their ticket cost.
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Also known as Collision Damage Waiver insurance. This will reimburse a customer if they are charged for damage to their rental vehicle during the period of rental. We include cover if the customer is charged for the excess on the rental motor insurance or for damage to windows, undercarriage or tyres not covered under the rental motor insurance.