Allianz Partners is committed to delivering high standards of service to our customers. However, we do recognise that sometimes we may not meet your expectations. We welcome the opportunity to hear from our customers as this helps us understand what we are doing well. It also provides insight into the areas we need to improve.
We aim to resolve any complaints in a fair and timely manner. We will act reasonably and respectfully towards you at all times and treat your complaint as a valued and serious matter. The complaints and disputes process is free of charge to all customers, including the provision of documentation which you may require, in accordance with the Allianz Partners Privacy Policy.
We will act in accordance with the expectations and standards expected of us, both by our customers and the regulators. We will correct errors we have made in a timely manner and keep you informed as to the progress of your complaint.
Should you have questions or comments about our service or wish to lodge a complaint (or have someone lodge a complaint on your behalf) there are many ways in which you can do this, including:
Mail:
Allianz Partners
Locked Bag 3014
Toowong DC, QLD 4066
Phone (Customer experience team):
1800 420 031
Email:
idrcommittee@allianz-assistance.com.au
Website:
https://www.allianzpartners.com.au/contact/
Should you require additional assistance, please contact us via the above details. Our contact details can also be found within your Product Disclosure Statement or claim correspondence.