Our service network is spread across the world, which provides us with the capability to respond fast to customer needs.
Training, audit and regular evaluations are used to measure performance to ensure that our providers are delivering service of a consistently high standard. This way, we can be confident that customers will receive good support, wherever they are.
We are committed to delivering a high standard of customer service with the aim of making people’s lives simpler and safer. We handle cases from start to finish. For example if a customer has an accident abroad we form an emergency intervention plan, deploy the appropriate resources to ensure that the customer receives the assistance and support needed.
Maintaining the delivery of high service standards requires continuous investment in improving our services. We utilize the latest technologies to manage our provider networks and to increase customer touch points. The result is more efficient, stable and secure customer support.
