When your customers insure with us, we provide cover for non-refundable costs should they have to cancel or interrupt their plans*. If they experience a covered medical emergency away from home, our global Emergency Assistance service is available.
24 hours a day, 7 days a week.
Whether travelling for business or leisure, international or domestic, we have a plan designed for your customers.
All claims are assessed and settled in accordance with the Fair Insurance Code, a guideline that sets out industry best-practice standards for insurers and their dealings with customers.
Customers can make a claim by visiting our online claims portal.
*Terms, conditions, limits and exclusions apply, see the Policy Wording for details.
Our hours are Monday to Friday 8.30am - 5.00pm