With anything health-related, timing is of the essence!  With the Allianz Digital Health Service, you can:

Check your symptoms with a Symptom Assessment

Using AI chatbot technology to check your symptoms to help determine if you need further care. You will also receive a report to which you can save and refer back. Emma, the friendly AI chatbot, provides this service via your selected messenger channel – LINE, Telegram, WhatsApp, and Web Chat. Medical input is provided by the Mayo Clinic and is available 24 hours a day, seven days a week.

Have a Personal Chat 

Chat with and send photos to a New Zealand registered doctor and receive a response normally within 15 minutes of your request, 24 hours a day, seven days a week.

Call

Call Healthline for health advice and information, anytime, 24 hours a day, seven days a week. Healthline is staffed by an experienced team that includes registered nurses, paramedics and health advisors. Healthline is a free service funded by the Ministry of Health, New Zealand, an independent entity with no association with the Allianz Digital Health Service. 

Access Mental Wellbeing Services

To help you learn strategies and skills to manage stress and track how you feel with a wellbeing score. A selection of programmes will be recommended for you, providing beneficial evidence-based videos and exercises to help build your resilience based on your overall wellbeing score. If you require additional support, you have access to four 30-minute coaching sessions with an Australian registered psychologist, psychotherapist or counsellor of your choosing.

Find Health Care

With Healthpoint, New Zealand’s national health services directory. Healthpoint provides up-to date information about healthcare providers, referral expectations, services offered and common treatments. You can search for a provider by name, suburb, service or keyword.

Teleconsultation - (Phase two)

Virtual consultations with a New Zealand registered doctor who can if need be prescribe medication.