Travel & luggage assistance

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We help people and offer travel insurance solutions since 1950. 

E-commerce has made a huge contribution to the development of the travel sector. The industry has been greatly revolutionized in recent years, online travel agencies reinvented the way to hire them.

Our goal is to design innovative and personalized solutions for you, as airline, travel agency, agent, tour operator or online travel specialists. We offer industry’s largest range of travel-related insurance products including trip cancellation, emergency medical assistance and rental car insurance plans. We partner with over 40 airlines and 100,000 travel agents covering both domestic and international land, air and sea travel. 

We reshape how travellers perceive and use travel insurance by going beyond the traditional. Our products combine assistance and technology to support customers 24/7, before, during and after their trip. 

As our strategic partner, not only can you increase the loyalty of your clients through the quality of our customer service, but you can also improve efficiency for your clients with our integrated offers. Through a single point of contact, we offer product development, marketing management, legal, claims, quotes and assistance, all from the same home.

Our product portfolio

All these services can be tailor-made to fit clients’ needs and combined into packages to meet their customers’ expectations.

Travel Assistance

  •  
  • Economy class tickets
  • Hotel expenses
  • Other prepaid expenses
  • Other unused prepaid expenses
  • Hotel expenses
  • Economy class tickets
  • Food expenses
  • Hotel expenses
  • Flight ticket reagenda
  • Refund of essential items
  • Cab
  • Food expenses
  • Hotel expenses
  • Refund of essential items
  • If the holder or beneficiary cannot obtain initially planned financial funds, such as travelers checks, credit cards, bank transfer, etc.
  • Hotel expenses
  • Hotel extension
  • If the user cannot continue their trip for medical reasons and travels with minors, the coverage will pay for the return trip to the city of origin of both the beneficiary and the minors.
  • Transport of relatives to home
  • Medical repatriation
  • Hotel expenses
  • Economy plane tickets
  • Help with travel itinerary
  • Travel information
  • Flight information canceled
  • Delayed flight information

Luggage Assistance

  • For luggage damage or items inside it
  • Refund of esencial items
  • Luggage delay information
  • Refund of esencial items