The 1300+ strong team at the Allianz Partners Global Competence Center (GCC) provides Core Insurance and Assistance Operations to over 18 global Business units of Allianz Partners, 8 OEs of Allianz Group. GCC also operate the integrated back-office and contact center platforms for external customers of Allianz Partners in a large variety of industries from Travel agencies, Airlines, Credit Card companies to major car manufacturers.
For Allianz as a group, the GCC operations enable true customer-centricity by offering these services not only in the customer language but also aligned to service windows of the local operational hours and in some cases even 24/7. A flexible operational and pricing model offers two options either Fee per Service (based on unit/ volume) or Full Time Equivalent (FTE), this allows: