At Allianz Partners we provide support services to more than 18 Allianz Partners global business units and 8 Allianz Group entities. The Global Competence Center also operates integrated back office and contact center platforms for Allianz Partners' external clients across a wide range of industries, from travel agencies, airlines, credit card companies to major automobile manufacturers. Our call center operations enable a true customer-centric offering by delivering these services, not only in the customer's language, but also aligned with the service windows of local operating hours and in some cases even 24/7, allowing for:

  • Innovative service offerings that leverage economies of skills and connected ecosystems.
  • Cost-effective 24/7 services that leverage economies of scale and harmonized digital solutions
  • High flexibility and scalability based on standardized services that can adapt to a changing environment
Policy management
  • Policy sales calls
  • Policy renewal or cancellation calls
  • Policy administration
Contact center
  • Customer interaction services with voice
  • Non-voice customer interaction services 
  • Helpdesk Services
  • Supplier management
Claims management
  • Claims notification calls
  • Claims information calls
  • Claims indication
  • Document preparation
  • Claims validation
  • Claims payment
  • Invoice handling