Global Competence Center Services

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The 1300+ strong team at the Allianz Partners Global Competence Center (GCC) provides Core Insurance and Assistance Operations to over 18 global Business units of Allianz Partners, 8 OEs of Allianz Group. GCC also operate the integrated back-office and contact center platforms for external customers of Allianz Partners in a large variety of industries from Travel agencies, Airlines, Credit Card companies to major car manufacturers.

For Allianz as a group, the GCC operations enable true customer-centricity by offering these services not only in the customer language but also aligned to service windows of the local operational hours and in some cases even 24/7. A flexible operational and pricing model offers two options either Fee per Service (based on unit/ volume) or Full Time Equivalent (FTE), this allows:

  • Innovative service offerings leveraging economies of skills and connected ecosystems
  • Cost efficient 24/7 services leveraging economies of scale and harmonized digital solutions
  • High flexibility and scalability based on standardized services that can be adapted to a changing environment

All these services can be tailor-made to fit clients’ needs and combined into packages to meet their customers’ expectations.

  • Policy sales calls
  • Policy renewal / cancellation calls
  • Policy administrations
  • Customer interaction services - Voice
  • Customer interaction services - Non voice
  • Assistance services
  • Provider management
  • Claims notification calls
  • Claims information calls
  • Claims indexing
  • Document preparation
  • Claims adjudication
  • Claims payment
  • Invoice handling