Job title: Roadside Technician
Reporting to: Network Support Manager
Department: Technical Operations
Objective of the Role
To provide a professional, effective and quality roadside assistance service to our clients' customers.
Hours of work will equate to no more than a 48 hour working week, averaged over a 17 week reference period in compliance with the Working Time Directive in force as at this date. However, due to the nature of this role hours may vary in line with the needs of the business.
- Roadside Assistance and Repair
To attend all breakdowns as requested by the Operations Centre within the requisite time period. To effect all repairs efficiently, competently, and to the correct standard. To maintain and develop skills in all aspects of repair, service and maintenance. To make full use of all equipment and training provided to ensure maximum roadside repair rate. To inform the Operations Centre of the outcome of each job to request further assistance if required.
- Customer Service
To ensure that the service provided to the customer is of the highest standard in keeping with the brand image and the company’s standards.
- Vehicle Maintenance
To ensure that the Customer Service Vehicle is correctly maintained and serviced, and to ensure this is done at a time which minimises ‘down time’. To ensure that the interior and exterior of the vehicle are clean and tidy at all times that all parts and equipment are on board.
- Stock Control
To ensure that stocks of required parts and tools carried in the Customer Service Vehicle are at maximum levels at all times and to monitor parts usage to ensure the correct levels are maintained. To proactively manage parts stocks in line with the real requirements.
- Telephone Assistance
To provide, when requested, technical assistance on the telephone to Recovery Operators, Customers and Operations Co-ordinators.
To ensure that all paperwork and procedures relating to the vehicle, parts and assistance is completed in a timely manner. To ensure all warranty and goodwill procedures are followed.
You will also be responsible for the following:
- Health & Safety
To ensure that your work area is kept safe and tidy at all times.
To abide by the Safety, Health and Welfare at Work Act 2005 (which consolidates and updates the provisions of the Safety, Health and Welfare Act 1989, and the Safety, Health and Welfare at Work (General Application) Regulations 2007.
To notify the Company Health & Safety officer or the Managing Director of any Health & Safety issues which may cause harm to fellow employees.
To advise your Manager of any areas of work for which you require any additional training.
- Quality Management System
To work as a member of a team within the quality system and follow all documented quality procedures and instructions.
- Key Performance Areas
To work towards achieving 100% on all Company, departmental, team and individual key performance targets.
Participate and contribute towards individual annual appraisals, team meetings and regular one-to-one assessment sessions.
To manage or assist with relevant ad-hoc projects as required by your line manager.
To work within and be compliant at all times with all relevant regulations and legislation applicable to the role.