With more than 60 years of professional experience, we use more than 70 languages to help clients through a global network 24 hours a day, 365 days a year.
Travel
Provide peace of mind to your customers
Worldwide network and services
With a global network of more than 800,000 suppliers and partners, we can protect your customers when they travel abroad.
We are partners of many insurers
We have been maintaining long-term and stable relationships with many local and global insurers, providing them with the best quality service and the comprehensive insurance coverage to ensure their customers have a safe and smooth journey.
Our products
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Insurance
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Assistance
•Personal accident
•Medical expenses
•Overseas hospital cash
• 24-hour worldwide assistance
•Trip cancellation and interruption
•Travel and baggage delay
•Loss of travel documents
•Loss of personal money
•Rental vehicle excess
•Home guard
•Personal liability
•Credit card protection
•Event ticket protection
•Hotel cancellation solutions
• Repatriation and evacuation due to illness
• Medical and hospital assistance when abroad
• In-patient and out-patient expense deposit guarantee / Cashless services
• Tele-doctor medical advice
• Reclaiming of lost luggage
• Dealing with lost travel documents
• Online interpretation
Real case studies
In-patient medical cost
Upon Mr. Ng being hospitalized, our coordinator contacted the French branch to obtain the medical report with the estimated expenses. As soon as getting the approval from claim team, we issued a deed of guarantee to the hospital via French branch, empting the financial concerns of Ng’s family.
Flight delay
Mr. Man’s flight to Thailand was delayed for 6 hours due to mechanical failure of the flight. Upon Mr. Man submitting the required documents, Mr. Man received HKD250 as a compensation of flight delay.
Baggage loss or damage
We have received Miss Lee’s call from Hong Kong that her baggage was lost after flying back to Hong Kong. Our coordinator contacted the airline proactively to follow up the case and found Miss Lee’s baggage within 3 days. She finally received her baggage by the 4th day.
Contact us
We can also tailor make the corporate solutions for you and your clients, please get in touch. Contact us now to learn more.