With over 60 years of expertise in travel, Allianz Partners provides your customers with services in 70 languages through our worldwide network that is active 24 hours a day, 7 days a week, 365 days a year.

Providing your customers with comfort and peace of mind

Leveraging our worldwide network, which involves over 800,000 providers and partners, we bring your customers life and property protection whether they‘re in Southeast Asia, Europe or anywhere else in the world. From lost passports to a stomach flu, from sick kids to a stolen wallet, anything can happen when your customers travel. Our mission is to be at their side when this happens, providing them with the support that they need. Wherever they are, our help is always just a phone call away.

We’re long-time partners of major insurance companies

We work with major insurance companies in China and around the world to provide you the best ser-vices and coverage, ensuring that your customers’ trips are safe and smooth. We know all the potential risks travelers might face, so we stand beside your customers 24 hours a day, waiting to assist them, anytime, anywhere.

Our track record is unrivalled and recognized worldwide

Since the 1950‘s, Allianz Partners has provided service and support to travelers solving thousands of difficult situations from broken legs to more common problems. Allianz Partners travel assistance services are preferred by the most reputable insurers and first-class credit card companies because we have always been innovative and provided tailor-made solutions to meet our clients’ needs.

E-commerce helps you generate ancillary revenue

Allianz Partners is the worldwide leader in online travel assistance sales. We have been the pioneer and started e-commerce business related to travel assistance products as soon as 1998. Our global online solution is available for partners around the world since 2002 and is constantly developed and optimized to take into consideration the latest trends of the business and the technology innovations:

Our global standardized e-commerce platform is capable of handling 10 currencies and 15 languages orders. E-commerce can help you achieve both improved management of customer relations as well as enhanced ancillary revenue. We recognize that ancillary revenue is becoming a key component of most travel companies’ business and our more than 20 years of experience in travel insurance have given us the knowledge to help you develop value added solutions that improve sales. The tools and technologies we have in place ensure that your ancillary revenue continues to grow month after month, year after year.

Ticket and hotel cancellation solutions

The cancellation solutions have got proven success in the US and Europe. For ticket cancellation along, the partners in those markets have seen the sales of both tickets and ticket cancellation insurance grow by 30 times from 2008 to 2012. In China, Allianz Partners efficient claim process and customer friendly claim conditions have gained confidence from our local partners, such as leading insurers PICC and BOCI, top online ticket website Damai, OTAs like E-long and Qunar, who’re now working with us to offer cancellation products for event tickets and hotel rooms

travel product
  • Repatriation and evacuation due to illness
  • Medical and hospital assistance when abroad
  • In-patient and out-patient expense deposit guarantee / Cashless services
  • Tele-doctor medical advice
  • Reclaiming of lost luggage
  • Dealing with lost travel documents
  • Online interpretation
  • Leisure and sports solutions for specific activities such as skiing, golf
  • Event ticket protection
  • Hotel cancellation solutions