Assistance

We work with a large number of providers across the world, including over 800,000 global medical partners. We therefore have the geographical coverage and ability to respond fast to customers’ needs.
 
We constantly ensure that our providers meet the highest quality standards through training, audit and evaluations. That way, we can be confident that customers receive the very best help, wherever they are.
 
We are committed to outstanding customer service and aim to make people’s lives simpler and safer. We handle cases from start to finish. For example if a customer has an accident abroad we form an emergency intervention plan, notify and deploy the appropriate resources and keep the customer constantly informed.
 
In order to maintain our excellent delivery of services we continuously invest in improving our solutions. We strive to use the latest technologies to manage our provider networks and to increase customer touch points. The result is more efficient, stable and secure solutions.

Allianz Assistance automotive products

·         Roadside assistance

·         Accident management

·         Extended warranty

·         Service and maintenance administration

·         Telematics

·         Customer Relationship Management

·         Digital roadside assistance

Allianz Assistance health products

·         Repatriation and evacuation due to illness 

·         Medical and hospital assistance when abroad 

·         In-patient and out-patient expense deposit guarantee / cashless services 

·         Tele-doctor medical advice 

·         Online interpretation 

Allianz Assistance health products

·         Medical emergency assistance

·         Pet insurance and services

Allianz Assistance home and lifestyle products

·         Home appliance protection

·         Digital risk management and control