Press Releases 2018


The 2018 (11th) International Big Data and Customer Contact Center Summit was recently held in Zibo, Shandong Province, with Allianz Worldwide Partners winning China Best Customer Contact Center (CS) of the Year Awards 2018 -- Customer Service.


Allianz Worldwide Partners China became the roadside assistance service provider on the Chinese mainland for smart electric vehicle manufacturer WM Motor since October, a deal that gives WM Motor owners peace of mind while driving with new energy in an environmentally-friendly way.


Allianz Worldwide Partners China reached a strategic partnership agreement with Italian super-luxury carmaker Maserati to be its exclusive roadside assistance service provider on the Chinese mainland since October 2018, a deal which gives Maserati owners a peace of mind while enjoying the excitement of driving. 


Allianz Worldwide Partners (AWP) China picked up the “Five-Star Roadside Assistance Service Provider” and “The Most Influential Brand in China Automobile Club” awards at the annual conference of China Automobile Club that was held in Guangzhou on September 14.


  • Olympic Movement joins forces with Allianz as trusted partner.
  • Ambition to use the power of sport to connect with new audiences via digital channels.


Leveraging its knowledge and expertise in assistance, automotive, health and travel protection, Allianz Partners further embraces technological disruption and redefines insurance by establishing three new innovation centers focusing on travel, health and assistance, following the success of its pioneering Automotive Innovation Center, launched in 2014. 


Drivers in need on the road will be able to access real-time and on-demand roadside assistance from within the Waze app.

PARIS – 2nd July 2018 - Allianz Partners, the B2B2C leader in insurance and assistance solutions, and Waze, the real time crowdsourced navigation app are today announcing an international partnership to launch a roadside assistance offering to over 22 million Wazers across Europe. Drivers will be able to access an on-demand roadside assistance service powered by Allianz Partners in real-time, by one simple click on the Roadside Help (‘SOS’) button in the Waze app, and get support from either a digital platform or call center. Wazers will be assisted anywhere, 24/7, in the event of a breakdown, flat tyre or flat battery.


  • The acquisition strengthens Allianz Partners’ leadership in the home and assistance market and enhances Multiasistencia’s development capabilities and geographical reach
  • It supports Allianz Partners’ growth ambition in key markets
  • The transaction would see Multiasistencia remain an independent and market neutral service provider, benefitting from Allianz Partners’ strong position in the European market
  • Pending regulatory approvals, closing is expected in Autumn 2018


August 2018 -- Allianz China General Insurance and Allianz Worldwide Partners China today announced that they will join forces with Ctrip to introduce Collision Damage Waiver (CDW) in China, which will provide Ctrip’s car rental channel users with a full range of insurance benefits for four major destinations including the United States, Canada, Australia and New Zealand. Compared with regular car rental insurance plans, CDW offers a wider range of claims to serve Ctrip’s growing ranks of outbound tourists.


Travel is one of life's great joys. But even the most carefully planned trip can be complicated by unforeseen events. Whether it's lost luggage, cancelled flights, or a medical emergency, an unexpected mishap can turn a relaxing vacation into a taxing experience. 

The Application Programming Interface (API) and plug and play solution designed by Allianz Worldwide Partners China, allows any online travel platforms to easily integrate travel insurance offers into their customer journey.


As the outbound travel sector in China continues to grow at a rapid pace, Allianz Worldwide Partners China and Peking University’s Research Group have recently released a joint report on Chinese outbound travel risks, providing insights to the overseas travel market. By leveraging Allianz Worldwide Partners’ years of experience in China’s outbound insurance and service industry, the report sheds light on key findings and gives a detailed analysis of the risks during Chinese outbound travels.